FAQ

SUMATE operates two factories and two research and development centers in China. Our manufacturing facilities employ more than 500 people, supported by an international trade team of approximately 35 members.

We supply automotive belts, belt tensioners, idler pulleys, water pumps, and belt and tensioner repair kits for passenger vehicles, commercial vehicles, and heavy machinery.

Please provide the OE part number, vehicle details, and engine model. Our team will use this information to check the application and help identify the correct product before you order.

You can download our passenger vehicle tensioner, truck tensioner, repair kit, and truck water pump catalogs from the SUMATE Resources page. Contact us if you need a catalog that is not listed.

Yes. Send us the OE number together with the vehicle and engine information. We will check product availability and advise whether we can supply or develop the required item.

There is no minimum order quantity for products that are in stock. For products that are not in stock, the MOQ is calculated per part number:

• Automotive belts: 15 pieces per part number.
• Belt tensioners, water pumps, idler pulleys, and kits: 10 pieces per part number.

Different part numbers cannot be combined to meet the MOQ.

Yes. Samples are normally charged. Complimentary samples may be offered to qualified business customers after we review their requirements. The customer is responsible for shipping costs in all cases.

In-stock orders can usually be dispatched within 3–4 days. Orders containing out-of-stock products generally require at least 7 days before dispatch. The final dispatch time also depends on the total order size and quantity. Shipping transit time is additional, and we will confirm the estimated schedule for each order.

Please send the OE part number or product name, required quantity, vehicle details, engine model, and destination country. You can also include any packaging or other purchasing requirements in your inquiry.

Yes. We support OEM and private-label cooperation for business customers. Product specifications, branding, order quantities, and development requirements are reviewed for each project before quotation and production.

Yes. Customized packaging is available for eligible orders. Please send us the required packaging type, branding or artwork, labeling details, and order quantity. We will confirm feasibility, minimum quantity, cost, and lead time before the order is placed.

Warranty coverage depends on the product:

• Individual automotive belts: 1 year or 60,000 km, whichever comes first.
• Belt and tensioner kits: 2 years.
• Belt tensioners, water pumps, and idler pulleys: 1 year.

After a quality defect is confirmed within the applicable warranty period, SUMATE will provide a free replacement.

Register the product at support.sumaterus.com within 30 days of receiving it. If registered on time, the warranty begins on the installation date recorded during registration. If it is not registered within 30 days, the warranty begins on the date the product was received.

Contact our team with your order information, product details, and a clear description of the problem. We will review the case and confirm whether it is covered by the applicable warranty. Confirmed quality defects are resolved with a free replacement.